Last Updated: October 19, 2026

At Harbor & Shade, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit an inquiry, request an estimate, or interact with our advertisements.

This policy applies to information collected through our website, https://harborandshade.com/, as well as lead generation forms and advertisements on platforms such as Google, Facebook, and Instagram.

1. Information We Collect

When you contact Harbor & Shade or request information about our services, we may collect:

• Personal information: Your name, email address, and phone number.
• Location information: Your address, city, ZIP code, or installation location.
• Project details: Information about your property, outdoor space, and interest in motorized screens, retractable awnings, or related services.
• Communication records: Messages, appointment requests, and previous interactions with our team.
• Website information: IP address, device type, browser details, pages visited, and other technical information collected through website technologies.

You may provide this information directly through website forms, phone calls, email inquiries, or advertising platforms.

2. Information Collected Through Lead Generation Advertisements

Harbor & Shade may run lead generation advertisements through platforms such as Google Ads, Facebook, and Instagram.

When you complete and submit a lead form associated with one of our advertisements, we may receive the information you choose to provide.

This may include your name, phone number, email address, property location, and the type of service you are interested in.

We may use this information to:

• Contact you regarding your inquiry.
• Discuss your interest in our products and installation services.
• Schedule consultations or estimates.
• Answer questions about pricing, product options, or installation.
• Follow up on your request and provide relevant service information.
• Maintain inquiry records and improve our customer service.

Submitting a lead generation form allows us to process your information for the purposes disclosed when you submit it. It does not automatically mean you have agreed to receive unrelated promotional messages or automated marketing calls or texts.

Where additional consent is required for marketing communications, we will obtain it separately.

Information submitted through third-party advertising platforms may also be processed by those platforms under their own privacy policies.

3. How We Use Your Personal Information

We use collected information for legitimate business activities, including:

• Responding to customer inquiries and estimate requests.
• Scheduling appointments, consultations, and installation services.
• Providing information about our motorized screens, retractable awnings, and related products.
• Communicating about ongoing projects and requested services.
• Improving customer support and website functionality.
• Evaluating advertising performance and customer interest.
• Maintaining business and service records.
• Meeting applicable legal requirements.

We limit our use of personal information to relevant business purposes and other uses disclosed to you or authorized under applicable law.

4. Customer Communication and Marketing Consent

When you provide your contact information, Harbor & Shade may contact you to respond to your request or communicate about services you have expressed interest in.

Depending on your preferences and applicable consent requirements, communication may occur through phone calls, email, or text messages.

Marketing communications, including automated promotional calls or text messages, will only be sent where legally permitted and with any required consent.

You may request to stop receiving marketing communications at any time.

For marketing text messages, you can reply STOP where that option is supported. You may also contact us directly to update your communication preferences.

Consent to receive marketing messages is not a condition of purchasing products or services from Harbor & Shade.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and evaluate marketing performance.

Depending on the tools enabled on our website, these technologies may collect information about:

• Pages visited and interactions with website content.
• Browser and device information.
• Referral sources and advertising campaigns.
• Website traffic and general visitor behavior.

Some advertising and analytics providers may also process information collected through these technologies according to their own privacy policies.

You can manage cookies through your browser settings and any privacy controls made available on our website.

We will obtain consent for nonessential tracking technologies where required by applicable law.

6. How We Share Information

Harbor & Shade may share personal information with service providers when reasonably necessary to operate our business or respond to customer requests.

These may include:

• Website hosting and maintenance providers.
• Customer relationship management platforms.
• Advertising and analytics service providers.
• Email, telephone, and messaging service providers.
• Appointment scheduling platforms.
• Contractors or service partners involved in requested projects.

We may also disclose information when required by law, to respond to lawful requests, or to protect our business and customers.

Any use of personal information for targeted advertising, or any sale or sharing of information as defined by applicable privacy laws, must be disclosed and handled in accordance with those laws.

7. Data Protection and Security

We take reasonable steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.

We encourage users not to submit passwords, payment card details, or other highly sensitive information through general website contact forms or advertising lead forms.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries and customer requests.
• Maintain customer relationships and project records.
• Support legitimate business operations.
• Meet applicable legal, tax, and recordkeeping obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

9. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain.

You may also be entitled to withdraw consent, opt out of marketing communications, or exercise other privacy rights.

To submit a privacy-related request, contact us using the details listed below.

We may need to verify your identity before responding to certain requests. Applicable legal exceptions may limit our ability to fulfill some requests.

10. Third-Party Advertising Platforms and External Links

Our advertisements may appear on third-party services, including Google, Facebook, and Instagram.

These platforms may collect and process information independently under their own privacy policies.

We encourage you to review the privacy settings and policies of any advertising platform you use.

Our website may also contain links to other websites. Harbor & Shade is not responsible for the privacy practices or content of independently operated third-party websites.

11. Children’s Privacy

Our website, products, and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

Parents or guardians may contact us regarding privacy concerns involving a child.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, advertising practices, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage visitors to review this policy periodically.

13. Contact Harbor & Shade

If you have questions about how we collect or use personal information, including information submitted through lead generation advertisements, please contact us.

Harbor & Shade

Website: https://harborandshade.com/

Email: info@harborandshade.com

Phone: (561) 777-6134

Location: Lake Worth Beach, Florida

We welcome privacy-related questions and requests and will respond in accordance with applicable law.